Ask a Librarian

Find what you need in our searchable FAQ.

Does the Library have a scanner?

167 views   |   Last updated on Aug 04, 2016   

The multi-function photocopiers around campus are also scanners. Scanners are also available on the 3rd floor of the Library in the Multimedia Learning Resource Center (MLRC).

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Is the NEIU Library open to the public?

159 views   |   Last updated on Aug 04, 2016   

Yes, the NEIU Library is open to the public as well as NEIU students, faculty, and staff. The general public cannot check out books or other materials from the Library; however, anyone is welcome to make photocopies of our materials using the photocopiers on the 2nd floor.

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How do I use the wireless printing system in the Library and on the rest of campus?

133 views   |   Last updated on Aug 04, 2016   

Printing and photocopying equipment in the Library is managed by the campus Document Management Services unit. Please visit their Printing page for questions regarding printing and photocopying in the Library (and campuswide).

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How many items can I check out at once? How long can I keep checked out items?

120 views   |   Last updated on Aug 04, 2016   

There is no limit to the number of items you may check out from NEIU's general collection or the new book area. Other items may have special limits or may only be used in the library (such as reference books, tests, and reserve items). For specific details visit the Borrow, Request, & Renew page.

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How do I contact the Library?

114 views   |   Last updated on Aug 04, 2016   

You can contact the Library by phone or email, through chat and, of course, in person.
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Are NEIU alumni able to use the Library?

113 views   |   Last updated on Aug 04, 2016   

Alumni of NEIU may check out NEIU Library materials, including books and DVDs, if they are NEIU Alumni Association members at the Blue & Gold level or higher. Please present a valid alumni ID card at the Circulation Desk on the 1st Floor. We regret that we cannot process alumni requests for materials from other libraries. For more information view the Special Services for Alumni page.

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I have a citation for a journal article. How do I get the full article?

103 views   |   Last updated on Aug 04, 2016   

A good strategy for finding additional research on a topic is to start with an existing article and track down additional resources from the Works Cited / References list. Here's how:

If you have a complete or partial citation for a journal article, you can find out whether the Library has the full text of the article by searching for the journal title in the Library's Full Text Journals, Magazines & Newspaper list . If we have an online subscription to the journal, the results will take you to the site where you can navigate to the item. You will need to know the article's publication date and page numbers.

If we do not have an online subscription, search the NEIU Library Catalog for the journal title to see if we have a print subscription to the journal. Print journals are located on the 2nd floor of the Library and are shelved alphabetically by journal title. You will need to make a photocopy of the article using a copy machine, also on the 2nd floor.

If the NEIU Library does not have a subscription to the journal, you can request the article using ILLiad Interlibrary Loan. The turnaround time on these requests is usually around 3 days. If you are searching one of our many databases and want to find the full text of an article, use the blue Find It @ NEIU button. The following tutorial demonstrates the process.

How to Get an Article Not Available in Full Text

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How are the books arranged in the library?

99 views   |   Last updated on Aug 04, 2016   

The NEIU Library uses the Library of Congress classification system. This means all of our call numbers start with a letter, and that the books are arranged alphabetically by call number. Generally, you will locate books in the library based on this call number. So...

Call numbers starting with... Can be found on...
 A-E Lower Level
F-G 1st Floor
H-M 3rd Floor
N-Z 4th Floor

However, some books are part of collections that have call numbers starting with unique letters designating those collections. Locate these materials using the chart below:

Call numbers starting with... Can be found on...
CMC 3rd Floor
CTR 3rd Floor
DOC 2nd Floor
REF 1st Floor
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How much does it cost to make copies at the library?

91 views   |   Last updated on Aug 04, 2016   

Printing and photocopying equipment in the Library is managed by the campus Document Management Services unit. Please visit their Printing page for questions regarding printing and photocopying in the Library (and campuswide).

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How do I request NEIU Library items be held for me?

89 views   |   Last updated on Aug 04, 2016   

Current NEIU students, faculty, and staff can request NEIU Library items be held at the Circulation Desk. Hold requests need to be made in One Stop by the person making the request and cannot be made by phone. This service includes delivery among the CCICS Library, the Library Resource Center at El Centro, UCLC, and the Main Library.

Make the request by searching in One Stop for the item then selecting the Request Item Be Held button. Once logged in, choose your pickup location. .NEI Circulation = circulation desk on the 1st floor of the Main Library .NEI ELCENTRO = El Centro Library and Learning Resource Center .NEI UCLC = UCLC .NEI CCICS = CCICS Library You will receive an email once the item is available for pickup. Items will be held for pickup for 7 days.

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When is my library class?

89 views   |   Last updated on Aug 04, 2016   

Find the time and location of your library instruction class in the events calendar on the NEIU Library home page.

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Does the Library have any special services or equipment for people with disabilities?

86 views   |   Last updated on Aug 04, 2016   

The Ronald Williams Library is committed to making its resources available to all members of the NEIU community with equipment and services for people with disabilities. For current services, please visit the Special Services for People with Disabilities.

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Where can I print in the library?

82 views   |   Last updated on Aug 04, 2016   

Black and white printers are located on the 1st and 2nd floors of the Ronald Williams Library. One color printer is located on the 2nd floor of the Library. Send jobs to either type of printer from any of the Library's public computers, any of the public computer lab computers on campus, or even your own personal computer.

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Printing at NEIU

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Where can I pick up my requested items?

81 views   |   Last updated on Aug 04, 2016   

To pick up an item, bring your NEIU ID to the Circulation Desk on the 1st floor of the Ronald Williams Library. When you request an item, you may also choose to have it delivered to the main desk at the El Centrol Library and Learning Resource Center, the CCICS Library, or the University Center of Lake County library.

Articles will be delivered as PDF files. The Library will e-mail your NEIU account with full instructions.

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How will I know when my requested items are available?

81 views   |   Last updated on Aug 04, 2016   

When your item arrives, the Library will send a message to your NEIU e-mail account. You may also log into Your Library Account to view the status of your book requests from I-Share libraries or ILLiad Interlibrary Loan to view the status of your book requests from libraries that are not I-Share members and your article requests.
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How long will it take to receive materials from other I-Share Libraries?

80 views   |   Last updated on Aug 04, 2016   

The amount of time it will take for you to receive materials from other libraries may vary, though typically I-Share materials are delivered within two business days.

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Where is the Curriculum Material Collection (CMC)?

79 views   |   Last updated on Aug 04, 2016   

The Curriculum Materials collection can be found on the 3rd floor of the Main Library. It will be on your left as you exit the elevators.

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Where is the Illinois Regional Archives Depository (IRAD) located?

77 views   |   Last updated on Aug 04, 2016   

The IRAD is located on the lower level.

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Where can I park when visiting the Library?

77 views   |   Last updated on Aug 04, 2016   

Free parking is available on Bryn Mawr (north of campus) and on Foster (south of campus). Parking on either of those streets will require a 5-10 minute walk. Closer parking is available for $5 per day. Ticket machines are located in the outdoor lot just south of the Library and in the Parking Facility to the west of the Library.

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Where can I find new library materials?

75 views   |   Last updated on Aug 04, 2016   

New books are on the first floor on the new book shelves; other new materials can be found throughout the library. You can also browse the New in the Library Catalog page.
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